Shipping policy

RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, and refunds are governed exclusively by our Refund Policy.

Custom, made-to-order, engraved, resized, or pre-order items are final sale and not eligible for return or refund.

SHIPPING, DELIVERY & RISK OF LOSS

Delivery times are estimates only. Delays may occur due to production timelines, carriers, customs, or events beyond our control.

Once an order is transferred to the shipping carrier, risk of loss and title pass to you. Marcord Jewelers is not responsible for carrier delays, lost packages, or customs clearance issues.